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First Time Login to REMPLAN

Set up your account and log in to REMPLAN for the first time using your work email and a password.

Before you start

You'll need:

  • An email from REMPLAN with your Client ID. REMPLAN sends this when your organisation sets up your subscription.

  • Your work email address.

If you can't find this email, contact the REMPLAN support team.

Important: This guide is for organisations that log in to REMPLAN with an email and password. If your organisation uses Microsoft Single Sign-On (SSO) to access REMPLAN, follow First Time Loggin In With Single Sign-On instead.

How to log in for the first time

  1. Under Staff Access, select your REMPLAN product (Economy, Community or Forecast).

  1. Enter your work email address and select Next.

  1. Enter the Client ID from your invitation email, tick to accept REMPLAN's terms and conditions, then select Submit.

  2. Check your email for a message from REMPLAN with a link to set your password.

  3. Select the link, create your password, then select Reset Password.

  4. Select the link to return to the REMPLAN login page.

  5. Enter your email address and new password, then select Log In.

What happens next

Once logged in, you will be taken to the relevant REMPLAN software home screen.

Note: If you don't log out, your browser may remember your email and password for next time.

If you get logged out, repeat steps 1 to 3. Then enter your password and select Login.

Troubleshooting

Issue: I haven't received an email with my Client ID.

What to check: Check your spam or junk folder. If you still can't find it, contact the REMPLAN support team to confirm your organisation's subscription is set up.

Issue: I can't log in after I've reset my password.

What to check: Confirm you're entering your email address and new password correctly. If the problem continues, contact the REMPLAN support team.

Availability and access

This guide applies to REMPLAN organisations that log in with an email and password, not Single Sign-On (SSO). If you're not sure which applies to you, check with your organisation's IT team or contact REMPLAN support.

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Need more help?

If you still need help, contact the REMPLAN support team. Email [email protected] or call 1300 737 443.

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